BPO to hire more nurses

Subscribe Now May 23, 2012 at 11:59pm

THE Information and Communications Technology (ICT) in Davao said on Tuesday that the latest trend for the business process industry in the City is to hire more nursing graduates, as call centers here have growing needs for healthcare agents. Lizabel Holganza, president of the ICT Davao, speaking at Monday's Kapehan sa Dabaw at SM Savao, said there are around 10,000 agents in the city who are currently employed in the industry.

"I guess at least 10 to 20 percent of them" Holganza said, referring to the percentage of nursing graduates hired out of the 20,000.

"We have call centers selling medical insurance. The need is growing," Holganza pointed out.

Also, nursing graduates have already adopted the kind of work call centers agents have, as they are already exposed to graveyard shifts even during its practicum in the academe.

The executive also said that each of the agent has an average tenure of two to three years, which means there's a possibility of an agent to stay longer at work if an applicant has gone beyond the six month-probationary period.

"Usually, it's the first six months. During that period, the applicant will decide if he can endure the graveyard shift or not," she said.

Also, she urged the possible recipients of the Training for Work Program for call center agents and transcriptionist to apply before the opening of classes.

There are still 1,000 scholarship grants remaining for the call center agents while 75 for transcriptionist, which will last two weeks and two months, respectively.

She said the applicants must only meet the requirements, which include English and Computer proficiency.

Source: sunstar.com.ph



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